Every case management vendor now has an AI story. Some of it will save investigators real time. Some of it will create risks that regulated teams cannot accept.
I look at AI in this space the same way I look at any feature. Does it shorten the path from alert to decision, and can we explain what it did?
Where I see real value
- Triage and prioritization of incoming alerts
- Summaries of long case files
- Spotting patterns across related cases
- Drafting routine documentation for a person to review